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Frequently Asked Questions
Frequently Asked Questions
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What is Zigentala?We are a fine art-fashion brand that provides hand painted garments to our clients. Learn more about us, and our services here.
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How much will a custom piece cost?Like every garmet is unique, so is its price. If you provide us with the clothing item for a custom design, a stand alone service is calculated starting from our base rate, and is dependent on the intricacy of detail, paint coverage, and production time.
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Do I need to provide a jacket/garment for the custom service?You are welcome to provide us with your own garments, however we also offer to outsource them with our service.
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Are the finished fashion pieces able to get wet/washed?Every garment we provide is washproof (unless otherwise specified). Due to the vast amount of materials we work with, it is important to take note that each of our pieces come with varying aftercare instructions. As a rule of thumb, most of our garments can be washed by hand in a cold gentle wash with mild detergent. Please see the Aftercare page and product descriptions for more information.
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I'm a business/brand/artist that is interested to collaborate, how can I get in touch?"We are open to any collaborations that align with our brand. Please enquire through the contact page, or message us through Instagram.
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What is the difference between your custom and original designs?Zigentala Customs are catered for an individual after a collaborative process between the client and our executive artist. Prices are dependent on the design. Zigentala Originals are designs that have been curated by us entirely, as a collection or stand alone piece. Original design prices are fixed to each garment and will not be negotiable. Every design created by Zigentala is handpainted, so regardless of it's 'custom' or 'original' label, all pieces are created as a unique item which will never be entirely replicated again.
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Do you do bulk design orders?We are a business that takes pride in producing one-off pieces, therefore fulfiling bulk orders does not align with our brand.
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Do you do international shipping?As we are just starting out, our ability to ship internationally is limited. If you are interested in our services please enquire with us about the possibility of getting an original or custom shipped to your country. We intend to expand our shipping services with our business, and appreciate your support and patience.
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